Reservation and
cancellation Policy
Situated in the fores at the shore of a lake and the Black River in Ste-Émélie-de-l’Énergie in Quebec’s Lanaudiere region, no other comparable establishment to The Auberge du Vieux Moulin exists in the area. This is why we do not make a practice of overbooking and why we have established this reservation and cancellation policy. We also want you to be assured to have a place of your choice at The Auberge du Vieux Moulin.
| Cottage rental : | A minimum of 2 nights is required |
| Room rentals : | A minimum of 2 nights is required on weekends during high season, some exceptions are made according to availabilities |
| Method of payment : | We accept Visa, Mastercard, Interac and cash comptant. We accept personal cheques 15 days before the arrival date |
| Taxes : | There is a $2 lodging tax per night applicable to all rentals less than 30 days, we apply the 5% GST and the 7% PST to all sales. |
| Restaurant reservations without accommodation : |
For all groups of 5 people or more a credit card number is required. A charge of $10 per client will be charged for groups that do not show up without calling. |
| Inn reservation : | A 35% deposit of the total cost of your stay, made by Visa or Mastercard is required in order to guarantee and confirm your reservation. |
| Cottage reservation : | A 35% deposit is required to confirm and guarantee your reservation |
| Inn cancellation : | 45 days and more before the arrival date; full refund, 30 days and more before the arrival date; non-refunded deposit but transferable within 3 months, 30 days notice or less; no transfer or refund is possible. |
| Cottage cancellation : | 60 days and more before the arrival date; full refund, 59 to 15 days; the full deposit is retained, 14 days and less before the arrival date; the full rental cost is due |
| Cellphones and pagers : | Telus Mike and Bell networks are accessible on site, other networks do not work. In general, there is no problem with pagers. |
| Internet : | Wifi Internet is available in the Inn. |
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